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Charlie Nyman
Create a note and associate it with a call
I'm working on building a call center using Open CTI. Using sforce.interaction.saveLog I've figured out how to create an account and a task, but I haven't been able to create a note associated with a call. Could someone help me figure that out?
There is a Standard object call - Note. So, just create a Note record, and set the ParentId = to the ID of the Account (or the Call record). The field Body has the text of the note.
sforce.interaction.saveLog('Note','ParentId=0018000001RHqlr&Body=Heres what I have to say about that', saveLogCallback);
The parent is a test Account I created. I run this command but nothing happens, no note appears in the test account I made.