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John Neilan 2John Neilan 2 

Web-To-Case Link To Existing Case

I have a requirement where an internal system is using web-to-case to create new cases when fraud alerts occur. However, there could be multiple fraud alerts per client and we do not want a separate case for each, we want the alerts for the same client to be grouped in any existing open case (there will only be 1 fraud case open at a time). Is this possible using web-to-case? If not, does anyone know how we can accomplish this?