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Approval Process for Email Message not working
Hi.
Created a Email Approval Process for the Emails sent from Case.
The Apporval Process is not fired even for simple conditons.
Email Message: Created Date = today
Initial Submitters = Record Creator
The Email is sent without apporval process.
Created a Email Approval Process for the Emails sent from Case.
The Apporval Process is not fired even for simple conditons.
Email Message: Created Date = today
Initial Submitters = Record Creator
The Email is sent without apporval process.
Hi.
The email apporval process will not work from the email related list.
The email approval works only when the email is sent from Case Feed : Answer Customer.
So I created a new case page layout with case feed.Now email send from the Case Feed page
email is sent for approval before sending
Thanks
suresh