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Trevor Dintino
Visualizing Your Data mixup
I keep getting the feedback that my data is not grouped by status, but cannot figure out how to group it by that.... I grouped it by opened or closed... Can I get some advice on which step I'm missing?
From the image i could see that you are grouping by 2 fields open and closed. Instead you can group by Status which you will get both the open and closed.
The report should be grouped by the Status field on Case.
please see below snapshot
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Thanks and Regards
Sandhya