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Mel ScottMel Scott 

Email Object

Is it possible to record an email alert in the Email Object - NOT AN ACTIVITY EMAIL, but in the Email section that allows responses to automatically log to a case?
Use Case:  Send an email using a template upon Case creation that records in the email section and not as a task or activity.  A user can see the email and reply to customer with case thread response functionality in place. 
Hargobind_SinghHargobind_Singh
Not entirely sure, but there is an object called EmailMessage that supports create(). Here is the documentation, try adding to this object and see if that works out: 

https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_emailmessage.htm
 
Mel ScottMel Scott
Thank you. For a work around, I created an email to case setup and I used the unique email address in the template as a CC. This gets the initial workflow email attached to the case. *melonie*scott Salesforce.com BA/Admin 310-309-3098 office 310-925-3914 mobile 2401 Colorado Avenue | santa monica, ca 90404