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Mel Scott
Email Object
Is it possible to record an email alert in the Email Object - NOT AN ACTIVITY EMAIL, but in the Email section that allows responses to automatically log to a case?
Use Case: Send an email using a template upon Case creation that records in the email section and not as a task or activity. A user can see the email and reply to customer with case thread response functionality in place.
Use Case: Send an email using a template upon Case creation that records in the email section and not as a task or activity. A user can see the email and reply to customer with case thread response functionality in place.
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_emailmessage.htm