+ Start a Discussion
Lokesh Raj D NLokesh Raj D N 

The Case Description field does not appear to be encrypted. Make sure you have records with data in this field.

Hi, 

I'm new to Salesforce and doing the beginner's Setup and manage shield platform encryption . It keeps giving me an error message saying, 
Challenge Not yet complete... The Case Description field does not appear to be encrypted. Make sure you have records with data in this field.

Even though I've already uploaded the sample import data on my Dev Org without problems.Where to upload sample data for case desciption field
david boukhors 23david boukhors 23
Hello,

just create or update any existing case and write anything in the description field.
Lokesh Raj D NLokesh Raj D N

hey DAvid,

Thanks a lot for your reply .. are you mentioning this descriptiom.when i search in case fields -> contacts or account name -> i cannot find any field called description..It would be great help if you could attach some screenshot of adding description.

regards,
lokesh
are you mentioning this description