I want to integrate chat in my website. I tried live agent & snap-in. It's working. But, both are not persistent in mutiple tabs. Whenever i open a new tab, in that page new chat session will start. User session is not maintaining in mutiple  tabs. Live agent is not working after refresh. Live agent will start new chat after refresh also.
I am looking for in page chat, not popup window chat. Any one is using salesforce chat without any issue?

Hi,
I integrated Snap-in chat in my website. It's working fine, after refreshing & navigate to another page. The session is persistant in these cases. But, whenever i open a new tab ( not different browser or private window ) the chat is creating new session. So, for same user i am getting mutiple chat.

I tried with live agnet also. It's not working with refresh also. In live agent, after refresh also new chat is creating. New session.

I checked the cookies, session stroages, local storage. But, i am not finding any differance in tabs. I come across X-LIVEAGENT-SESSION-KEY in request header. But i am not able to reset the value. 
Can any one tell me how i can retain my session across all tab?
Can we implement it in our side, with live agent REST api?

Please suggest.

I want to integrate chat in my website. I tried live agent & snap-in. It's working. But, both are not persistent in mutiple tabs. Whenever i open a new tab, in that page new chat session will start. User session is not maintaining in mutiple  tabs. Live agent is not working after refresh. Live agent will start new chat after refresh also.
I am looking for in page chat, not popup window chat. Any one is using salesforce chat without any issue?

Hi,
I integrated Snap-in chat in my website. It's working fine, after refreshing & navigate to another page. The session is persistant in these cases. But, whenever i open a new tab ( not different browser or private window ) the chat is creating new session. So, for same user i am getting mutiple chat.

I tried with live agnet also. It's not working with refresh also. In live agent, after refresh also new chat is creating. New session.

I checked the cookies, session stroages, local storage. But, i am not finding any differance in tabs. I come across X-LIVEAGENT-SESSION-KEY in request header. But i am not able to reset the value. 
Can any one tell me how i can retain my session across all tab?
Can we implement it in our side, with live agent REST api?

Please suggest.

We're implementing a Salesforce LiveAgent chat and we would liketo have chat to appear in the bottom right corner of the page, in a layer, not a popup. My question is: is this even possible?

We have succeeded in plucking out the content of the chat popup and sticking it in an iframe which I position at the bottom of the page. However, upon reloading/navigating, the chat naturally needs to be re-opened and restarted by the visitor and the previous chat session is lost. This is not desired.

We have tried to get a session ID from the liveagent API, but that's not possible with an AJAX call since the API seems to be cross-domain protected for some reason (Ww can't send the headers the API needs). Luckily, one of our backend guys succeeded in getting a session ID via CURL. This is only step 1, however, as now I need to persist the ID of an ongoing chat and automatically reconnect to the same session when the user navigates.

So if it is possible to use LiveAgent chat in the way I have described it, how do I actually do it?

Hi everyone,

 

I am a little new in salesforce developpement and I would like to know  if it is possible to customize live agent chat window as it doesn't appear like a popup but as a customized widget. I would like to have something like the window chat of facebook. Someone to help ?

 

Thanks for any informaton :)

 

djamouha

We're implementing a Salesforce LiveAgent chat and we would liketo have chat to appear in the bottom right corner of the page, in a layer, not a popup. My question is: is this even possible?

We have succeeded in plucking out the content of the chat popup and sticking it in an iframe which I position at the bottom of the page. However, upon reloading/navigating, the chat naturally needs to be re-opened and restarted by the visitor and the previous chat session is lost. This is not desired.

We have tried to get a session ID from the liveagent API, but that's not possible with an AJAX call since the API seems to be cross-domain protected for some reason (Ww can't send the headers the API needs). Luckily, one of our backend guys succeeded in getting a session ID via CURL. This is only step 1, however, as now I need to persist the ID of an ongoing chat and automatically reconnect to the same session when the user navigates.

So if it is possible to use LiveAgent chat in the way I have described it, how do I actually do it?