Hello guys,
Hope you're going well.
I have a question concerning the Social Customer Service- particularly the paying version -> Social Studio.
This version allow to edit the apex on the Salesforce setup (Setup - Social Media-Inbound Settings). My question is: Is there an apex class that allow us to create cases automatically based on keyword that have been detected on social network ??

If yes, do you know where can I find a code library as I'm a not developper.

Many thanks !

Hi All,

I have installed Salesforce for Social Media to create cases from facebook and twitter. After this I don't know what has to be done inorder to get cases from facebook. Please help

Thanks