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  • David Forel
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6 replies

My 'Reply' & 'Reply to All' button missing from email message feed when using custom emailpublisher

 Hi i have a very simple email publisher to replace the original one :->

<apex:page standardController="Case" >
  <apex:emailPublisher entityId="{!case.id}" 
      fromVisibility="selectable"
      subjectVisibility="readOnly" 
      toVisibility="readOnly"
      fromAddresses="support@abc.com}"
      emailBody=""/>
      
</apex:page>
So i remove the standard 'Answer Customer' action and add in my custom emailpublisher in. Now all my email message record feed doesn't have the 'Reply' & 'Reply to All' button. What have i missed out? Basically what I want to achieve is I want the sender to default as our support email instead of user's personal email.

With Answer Customer Action
User-added image

Without Answer Customer action (replaced with my custom email publisher)
User-added image