• Gobinath A
  • -2 Points
  • Member since 2017

  • Chatter
  • 0
    Best Answers
  • 0
    Likes Received
  • 0
    Likes Given
  • 0
  • 4
I was advised that Winter '17 has a customer self-scheduling component for the Field Service Lightning package.  I cannot find any documentation on how to set this component up in the Community.  Plenty of docs on Communities and configuring but nothing specific to client self-scheduling.
Any pointers?
Hi Everyone, 

Does anyone know/working on Field service lightning?
I have to create a real-time POC for my client which I’m working now. 
Could anyone please help if you know about it

I'm currently working as a business development intern at a firm called Accelerize360 that does salesforce implementation for medium sized clients. We recently started getting enquiries asking for implementing field service lightning for them. Since its a new release by Salesforce, I couldn't gather much information besides the ones on Salesforce.com and a few relevant blogs. Has anyone here, had any successful implementations of the same? It would be helpful to discuss a few things before we dive into. 

Samith Bangera
OK, here's about as general of a problem as I can think of.  I have a custom object in SF called Service that tracks field service work needing to be done.  It's linked to the Account object and also contact.  This allows me to schedule and track field service work.  I've created a one-to-many link to the case module to track cases identified during the service event.
I need to be able to output a report on a single service record with all its associated cases.  This would be used for example to send back to the customer as a report on what was done and what cases were found.  Ideally this would be integrated into a custom button to be added to the service page layout so that when the field engineer finishes the work, he clicks the button and the report gets generated and sent.  I can't find any way to grab that service record and all the cases and combine them.  It seems the Word mail merge system is limited with the multiple records coming from the case module.  This also is the case for the email alert system.
I'm open to using an S-control or the work flow rules into an email or merging into a word doc or any way to output this information.  Has anyone encountered a similar problem?
  • February 03, 2007
  • Like
  • 0