Hi All,

Recently we are working on a POC on Social Customer Service where we implmented the functionality of creating a Case in salesforce from a Facebook post. This functionality is working fine and we have built this interface as per the standard guide provided by Slaesforce. But below is the new requirement that we need to fulfill along with the existing functionality.

If we tag any Social Account on our home page and write any comment , that should also create a case in salesforce.
Please help me out how to implement this new feature. Whether this is feasible or not. Any useful documents or links would be appreciated.

Please find attached the screenshots.
Thanks in advance.
Regards
Somnath