• Kritika Anand
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Hi,

 

I want case to assign to group of users in Round Robin manner. I have a workflow rule which is updating case's owner field to Case Queue. And I want to distribute cases among queue member.

 

I am writting After Update trigger to achieve this functionality. I am able to get the list of users which are member of Case Queue and list of cases which are assigned to Case Queue. But I am not getting how to assign cases to list of user in Round Robin manner.

 

Can someone please help me out? Thanks in advance..