Hi everyone,

We have recently started using Service Cloud (Lightning) for one of our divisions. 

For another division we are currently investigating on whether it's worth moving them from Desk.com to Service Cloud as well. Unfortunately Desk.com has a nice feature with coloured labels, where in a list view you'll already see flagged up, what this case is about.

Has anyone been able to implement something similar in Service Cloud?

Formula fields won't work, as there are already lots of labels used and users are allowed to add more (similar to the Topics in Salesforce).

Just want to get an idea, of whether this is possible at all.

Thank you
Best wishes
Kathleen

Hi everyone,

We have recently started using Service Cloud (Lightning) for one of our divisions. 

For another division we are currently investigating on whether it's worth moving them from Desk.com to Service Cloud as well. Unfortunately Desk.com has a nice feature with coloured labels, where in a list view you'll already see flagged up, what this case is about.

Has anyone been able to implement something similar in Service Cloud?

Formula fields won't work, as there are already lots of labels used and users are allowed to add more (similar to the Topics in Salesforce).

Just want to get an idea, of whether this is possible at all.

Thank you
Best wishes
Kathleen