Its just for my learning purpose.
I ran into a problem that Admin created a workflow to update owner field of a custom object to a public Queue. Now how a member of the queue will claim the ownership of any of the Record of the Custom Object? Will the ownership be automatically assigned to the first user access the record or there is any standard button to claim the ownership or the accessing user has to manually change the owner field to him/her self? If the last one is the solution then what if the accessing user is assigned to a profile not having Transfer Record Administrative Permission but is the member of the queue?
Can somebody help me out of this.