Is there a way to restrict editing the other case fields when a Case is in "closed" status; meaining you would have to reopen the Case to be able to edit the other Case fields??
I am trying to use data loader command line to import data from other system to Salesforce for daily synchronization.
In old system, the account table come with role table(many-to-one, child-parent relationship). But in salesforce, it is designed by account object with corresponding record type.
According to the data load guide, I can specified the extenal id on the salesforce destination object, then the data could be imported with the relationships between the account and role.
But it seems I cannot add new external Id field on the record type object. How can I transfer the account and role from orignal system to salesforce?
Since we are still using the old system, the new roles may be inserted into the system. In this case, we cannot manually specify the record type id on the csv file.
