• Karl Willson
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I registered with trailhead.
I’m an SDR looking to expand my Salesforce skill set. Let’s pretend I have none. Particularly looking for the basics around reporting, and any other trails that may be beneficial to spend some time with.
My goal is to have a competent understanding of SF to build my sales as I enter a closing role and the relevant tools in SF that will help me gain an advantage.
Thanks in advance!

So I convinced my executive team to triple the annual spend for CRM from what they had to move to salesforce.... no small task. The problem is I’m trying to find a way to do a CSAT survey on case close without added cost... in the sales process I expressed this several times and thought it would be included but I probably didn’t do enough due-diligence. At any rate, has anyone done this successfully on their own without having to buy an add-on?