Sign Up ›
  • Gianluca Massini Rosati
  • NEWBIE
  • 0 Points
  • Member since 2020
  • Chatter
    Feed
  • 0
    Best Answers
  • 0
    Likes Received
  • 0
    Likes Given
  • 1
    Questions
  • 1
    Replies
1 replies

Unable to see sent email in Lead Activity from shared user

Hi all i have this problem
i have leads shared via Sharing Rulest to a community user
if this User send an email to the Lead ( from the Lead Detail page )
User-added image

this user can see correctly the sent mail in the activity

User-added image

but the Lead Owner or other enabled user to that lead, can't see that
some suggestion to what to check? ( Enhanced Email  is Enabled )
 
SOLVED
20 replies

Creating EmailMessage object from inbound email from email services

I am trying to implement my own email-to-case class and I have the following code, which is working in my sandbox, to create an EmailMessage on a case using email services:
 
EmailMessage[] newEmail = new EmailMessage[0];
 
newEmail.add(new EmailMessage(FromAddress = email.fromAddress,
FromName = email.fromName,
ToAddress = email.toAddresses[0],
Subject = email.subject,
TextBody = email.plainTextBody,
HtmlBody = email.htmlBody,
ParentId = newCase[0].Id, 
ActivityId = newTask[0].Id));   // (newCase and newTask are the newly created case and task from earlier code)
 
insert newEmail;
 
I have several questions.  Is it possible to set the email message status to "New"?  If I attempt to add "Status = 'New'" in the .add() method I get an error: Message: Insert failed. First exception on row 0; first error: INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST, Status: bad value for restricted picklist field: New: [Status] null.  If I don't attempt to set the status, it defaults to "Sent".
 
Also, does anyone have any sample code to share that adds headers and attachments from an inbound email to an Email Message object?  I'm struggling with that one.
 
Another minor issue that is bugging me is that in the Email Section of the Case page in my sandbox, the column labelled "Email Address" shows the 'to address' and my production version using the the standard SFDC email to case application will have the 'from address' (contact's address) displayed.  Does anyone know what field in the Email Message object this data comes from?
 
Thanks for the help!