Hi All,

I had subscribed to 4 reports in salesforce using the standard salesforce subscribe feature. All of a sudden the one of the reports mail stopped going to the recipients. I checked the subscribed time, date, users still no mail is going to the users. I checked the email logs and see that it is not even triggered by salesforce i can see other subcribed reports in email log but not this report's. I had even tried by creating a new report and subcribing to it all again still not receiving the mail.
Please let me know if anyone knows how to solve it.

Thank You,
Rithin John
 

Hello,

I am creating an Custom type classic email template using HTML and in it wanted to add the opportunity owner's manager name in it.

So is there a way to add Opportunity Owner's Manager name in the classic email template? 

Thanks and Regards,
Rithin John

Hi All,

I had subscribed to 4 reports in salesforce using the standard salesforce subscribe feature. All of a sudden the one of the reports mail stopped going to the recipients. I checked the subscribed time, date, users still no mail is going to the users. I checked the email logs and see that it is not even triggered by salesforce i can see other subcribed reports in email log but not this report's. I had even tried by creating a new report and subcribing to it all again still not receiving the mail.
Please let me know if anyone knows how to solve it.

Thank You,
Rithin John
 

Hello,

I am creating an Custom type classic email template using HTML and in it wanted to add the opportunity owner's manager name in it.

So is there a way to add Opportunity Owner's Manager name in the classic email template? 

Thanks and Regards,
Rithin John

I would like some help with a fairly simple request: I have a process builder setup to run on opportunities. It works fine but only when the record is updated. I would like to have it run every day and execute if a field date on the record is matched to today's date. I don't want to set it to run in the future. Just an everyday event.
I tried forcing the execution with workflow rules updating a date field on the record but it doesn't work when the date is tomorrow or the following date. Nothing happens when the future date comes around.
Is there another trick I'm missing and I can't see a way to trigger this process builder?
Thanks in advance for your help!

Problem:

I was facing a Issue releted to notify "Case Owner" when case comment is created, even i checked checkbox in our enterprise setting Customize -> Cases -> Support Settings "Notify Case Owner of New Case Comments". Then also my case owner not got notifications.
Below are my code in which i was facing issue:

CaseComment objCaseComment = new CaseComment();
objCaseComment.CommentBody = strComment;
objCaseComment.ParentId = objectCase1.Id;
insert objCaseComment ;

In this code I was simply inserted case comment usnig Apex, but I did some Rnd and got a hint that when we create case comment using Apex(Page/Site) in this scenarion there is a checkbox in EmailHeader "triggerUserEmail" not set to true.

Solutions:

When we create case comment using Apex(Site/Page) we need to set "triggerUserEmail" true. in our existing code.
Even though auto-sent emails can be triggered by actions in the Salesforce user interface, the DMLOptions settings for emailHeader take effect only for DML operations carried out in Apex code.
I added some piece of code in my exisiting code below:

Database.DMLOptions dlo = new Database.DMLOptions();
dlo.EmailHeader.triggerUserEmail = true;
CaseComment objCaseComment = new CaseComment();
objCaseComment.CommentBody = strComment;
objCaseComment.ParentId = objectCase1.Id;
database.insert(objCaseComment, dlo);

Now I get notification when my case comment is created using Apex(Page/Site).
If "Case Owner" and "Case Comment" creator are different then only Case Owner will  get notification else Case Owner will not get notification.
Thanks!