Hi there, we're a B2C organisation and run a Person account.  What I can't work out how to do is to convert leads into contacts whenever a lead purchases.  When I manually try to select "convert" in the individual's record it says "Unable to find default record type".  In Contact settings I'm unable to setup a person-type contact record.  Where am I going wrong?

Hi there, we're a B2C organisation and run a Person account.  What I can't work out how to do is to convert leads into contacts whenever a lead purchases.  When I manually try to select "convert" in the individual's record it says "Unable to find default record type".  In Contact settings I'm unable to setup a person-type contact record.  Where am I going wrong?

Record type unavailable Cannot find default record type of the appropriate type.

 

I am seeing this error when trying to Convert a lead. I have checked the profile for the current user, and the default record types are both Contacts and Accounts are accessible. (I have selected Do Not Create Opportunity, though there are no opportunity record types).

 

The docs were no help at all, no results in Google for the error. Does anyone know what the solution is?