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Austin, TX - Worldwide CRM Strategy/Program Manager Needed

Company: Spansion Inc.
Job Title: Worldwide CRM Strategy/Program Manager
Description: Manages the Customer Relationship Management (CRM) enterprise initiative in Salesforce.com. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks and leads/directs the work of others. A wide degree of creativity and latitude is expected.

KEY AREAS OF RESPONSIBILITY:
• Develop and “sell” the company’s CRM strategy • Contribute to development of a phased roadmap for evolution toward an increasingly powerful enterprise approach to managing customer value • Responsible for measuring the effectiveness of CRM tools, identifying opportunities for improvement, prioritizing project requests • Independently lead a team of topical experts to define, design and implement CRM programs that are supportive of the broader CRM roadmap and objectives • Model/forecast anticipated financial performance of proposed approaches and programs • Lead the integrated planning, development and delivery of multi-disciplinary teams across data intelligence, customer insights, and creative account management • Develop, document and maintain a consistent understanding of the functional and operational requirements needed to support each program’s execution • Develop testing, monitoring and measurement strategies designed to determine your program’s incremental impact on key performance indicators • Source, lead and supervise partnerships with external resources as needed • Play an active role in new business development through direct leadership, participation or support – requiring both written contributions and in-person presentations • Educate internal staff CRM tool use, CRM related strategy and management concepts • Provide support, coaching, and training to other staff members • Drive user compliance

Requirements :
Minimum 3 Years Experience
Bachelors Degree
Salesforce.com experience a huge plus
 
We will only accept leads directly from candidates - No consultant or contracting opportunities
2 replies

Seeking SFDC Administrator

CRM Specialist:

The Thomson Corporation is a global leader in providing essential electronic workflow solutions to business and professional customers. Thomson provides value-added information, software tools and applications to more than 20 million users in the fields of law, tax, accounting, financial services, scientific research and healthcare. The Thomson Corporation's common shares are listed on the New York and Toronto stock exchanges (NYSE: TOC; TSX: TOC).

Thomson Tax & Accounting, a business segment of The Thomson Corporation, is a leading provider of technology and integrated information solutions to accounting, tax and corporate finance professionals in accounting firms, corporations, law firms and government. Thomson Tax & Accounting has some of the best known and most trusted businesses and brands in the market today, including Creative Solutions®, CS Professional Suite®, GoSystem®, GoFileRoom®, Fast-Tax®, InSource®, Tax Partners™, eComply®1099, ePropertyTax®, CrossBorder Solutions®, RIA®, PPC®, Checkpoint®, WG&L® and CPE Learning Management solutions.

The CRM Specialist will serve as the primary contact within Corporate Software & Services for issues related to its Customer Relationship Management (CRM) tool (Salesforce.com). Incumbent will act as an internal champion of the tool and will encourage adoption and usage through training, support and customizations. Candidate will serve as primary contact for user support/requests. Create reports, dashboards, email templates, etc. Will respond to all user inquiries regarding the application. Proactively work with users to understand needs and create new user accounts and manage licenses. 

Will provide initial training for new users as well as ongoing training for existing users, communicate and enforce data standards, and understand and communicate marketing and sales processes.

Will customize the application to meet changing business needs.  Assist with data mapping when introducing acquired companies, recommend new processes and update the application when new CS&S products are introduced/other changes occur.

Will stay abreast of CRM and related technologies to ensure that we are taking advantage of all relevant features.  Evaluate new features and related application for inclusion in CS&S’s process.  Serve as liaison between users and developers.

Will maintain data integrity, and add new accounts from new data sources, etc.

Qualifications:

  • Bachelors degree
  • 3-5 years direct experience with CRM solution
  • Exceptional attention to detail
  • Excellent presentation skills
  • Drive to meet deadlines, multi-tasking

Our employees embrace a number of commonly shared values - collaboration, accountability, customer focus, a bias toward action and results, appreciation and respect for diversity, entrepreneurial spirit and, at all times, the highest ethical standards. These values represent the behavior each employee is expected to exhibit in their role. In our view, fostering a culture that embodies these values will lead to success and growth for our employees and our business.

The Thomson Corporation is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

This position is located in Carrollton, TX.

Please contact:

Dottie Barksdale

Sr. Recruiter

Thomson Recruiting Team 

3100 Cumberland Boulevard

Atlanta, GA30339

770.570.3652

dottie.barksdale@thomson.com

  • August 29, 2007
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5 replies

Contractor: Data Integration Project

Contract work available for importing data.  Entails bringing data from ten different .csv file configurations into each SF account.  Custom object integration is a part of this project.  Project estimated at one days work.  Project completion target date is 2/28/07.  Prefer to deal with individuals instead of corporations.
1 replies

Looking for Full Time Sales Force Administrator and Sales Operations Manager

We are looking for someone to fill a newly created Sales Operations Manager role. Primary duties will be around Sales Force and will include traininig, sales analysis etc. Details will be under the job posting of Sales Operations Manager at our site www. nimsoft.com. The posting should be up on the site Thursday the 11th of May.
  • May 11, 2006
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5 replies

Salesforce.com Consultant Needed

Start-up needs a short-term consultant with lengthy experience helping companies customize and tailor SalesForce to their exact needs. We have already implemented SalesForce, but need an expert who can seamlessly and affordably customize it for our needs.

Please feel free to send an email and resume (included in the body of your email), with relevant SalesForce customization experience and years of experience. Note: We do not need an administrator to create new contact/accounts or reports, rather a programmer or analyst to tweak Salesforce on the backend.
  • May 09, 2006
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7 replies

Looking for Independent Consultant or Contract Salesforce.com Administrator in New York

We have rapidly configured salesforce.com primarily for marketing users in North America, China and Australia. We are possibly looking at rolling-out salesforce.com globally over the next 6 to 12 months.  At this stage we'd be interested in finding a contractor or consultant to assist/manage the database configuration and data migration of the various offices and provide ongoing support.
 
 
2 replies

Full Time Salesforce Administrator Needed (IL)

We have an immediate opening for a full time SF.com Administrator.  There would be other duties, but SF.com would be your main responsibility.  Company is located in Itasca, IL.
 
Please post if you are interested in more details
 
05/08/2006 - JOB FILLED

Message Edited by RPCSupport on 05-08-2006 04:46 PM

3 replies

Salesforce.com Administrator/Programmer in NYC Area (CNET Channel)

Click here for the complete Job Posting

Job Description:
The primary responsibility of the Salesforce.com Administrator is the ongoing daily support CNET Channel's CRM system, Salesforce.com. This system is used by field sales, technical consultants, technical support, customer support, marketing and executive staff. It is currently integrated with Oracle Suite Financials, and it is our short-term goal to integrate it with some proprietary in-house production systems. New interfaces and functionality continue to be added to Salesforce.com and this role is responsible for that ongoing implementation. A keen sense of business process understanding and deep understanding of implementing change are highly desirable. The responsibilities of the role will extend from requirements gathering to implementation, training, maintenance and support of all 100+ internal users.

The Salesforce.com Administrator will report to the VP of Technology in New York, and will work closely with the following departments: North American, European and Asia Pacific Sales, Product Marketing, IT and Engineering, and Customer Service and Technical Support.

Message Edited by paulie on 03-28-200609:10 AM

  • March 22, 2006
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3 replies

Hiring a Sales Administrator

We are a high end consulting services firm looking for a talented sales administrator with specific skills in salesforce.com and a proven background as a sales administrator. This role is based in Dallas Texas.

Please respond to message board with an email you can be reached at.
2 replies

Looking for small custom project developer

I am seeking 1 or more developers for small custom projects in Salesfore.
In particular, I need an automated email/task management process that will
manange email and follow-up contacts for incoming web-to-leads Leads.
the idea is to offload routine contact/follow up tasks now done manually.
Please send contact info, rates, and experience
to salesforce@golfreg.com.
Thanks
4 replies

Mi5 Networks - Salesforce.com programmer/administrator

Reports to Director of Inside Sales

Job Description

The Salesforce.com Admin will oversee the customization and support of Salesforce.com CRM system for the entire Mi5 Networks user base. Serve as the system administration “expert” resource for Salesforce.com users.

Main Responsibilities

• Develop and maintain dashboard reports, field data customizations, page layout customization and custom tabs, objects and applications
• Generate custom reports for leads, sales opportunities and customers
• Develop ad-hoc reports for sales, marketing and finance departments
• Act as the internal help desk resource for Salesforce.com users
• Responsible for user training

Qualifications

• 3+ years of proven experience of managing and customizing Salesforce.com
• 3+ years of supporting multiple departments, sales, marketing and finance
• Excellent interpersonal and written and oral communication skills
• Highly motivated, energetic and positive self starter with the ability to work independently or in a team environment
• Proficient with Microsoft Office products and Internet

* Telecommuting is ok.
* This is a contract job.
3 replies

CRM Administrator/Project Manager/Trainer required for Maternity Cover

Workshare is the industry leading provider of document integrity software applications for professionals.  Its products include Workshare Professional, DeltaView, DeltaView PE, Protect and Trace. The company has offices in London, New York, Chicago, San Francisco, Frankfurt, The Hague, Hong Kong and Sydney.

Workshare are looking for temporary CRM Program Manager to cover maternity leave for a six month period - commencing mid December 2005.

The two primary functions of the role include:-

1. Project management - manage multiple projects through the full project lifecycle to include working with business users to gather requirements; design solutions and manage the development process; test the solutions; and train users.  This is primarily for the CRM application but also includes other internal systems and integration points

2. Management and maintenance of Salesforce.com to include Salesforce.com administration, data management  and support

Key Skills Required include:-

a)Salesforce.com administrator experience (minimum of 1 yr)

b) Advanced Knowledge of Microsoft Excel, and other office applications

c) Strong analytical skills and excellent written, verbal and interpersonal skills

d) Project and process management with a good understanding marketing, sales, and customer support processes

The role can be based in San Francisco or London. If you are interested please email jackie.heath@workshare.com for further information and include your resume.

 

 

  • September 22, 2005
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