We have just set up the Email to Case functionality and things are working, however, the email address of the original email is not getting populated in the case.  Should it be?

 

For example, if user@mail.com sends an email to our Inbox and that email is dropped into SalesForce as a new case, the email address of the user (user@mail.com) is not getting dropped into the case.  I would assume this is supposed to be dropped into the case.  Is there something we need to set up to make this work?

 

Thanks.