Since the release last weekend of Winter 10 into our sandboxes our solutions Case assignment rules no longer operate.

 

The solution uses several case assignment rules to assign and reassign Cases as they move through stages allocating them to different teams for completion.

 

Our production instance remains unaffected (*until release date 10th Oct no doubt) while UAT (our training instance) and DEV are now no longer operational.

 

HAS ANYONE ELSE SEEN THIS ISSUE?

I have 2 requirements of trigger

1. SR date field on Case of record type nutrition consult when it is filled it must be updated to account record with SR date field.
2. There must be a validation of before insert when a new case record is created then if the SR date field on account record is filled then they cannot create a new case record type of nutrition consult with type = initial.

Can anyone help in creating a child to parent update of a date field and also a validation like this  by a trigger.

Since the release last weekend of Winter 10 into our sandboxes our solutions Case assignment rules no longer operate.

 

The solution uses several case assignment rules to assign and reassign Cases as they move through stages allocating them to different teams for completion.

 

Our production instance remains unaffected (*until release date 10th Oct no doubt) while UAT (our training instance) and DEV are now no longer operational.

 

HAS ANYONE ELSE SEEN THIS ISSUE?

Background:

 

I downloaded the app Project and Issue Management from the appexchange (http://sites.force.com/appexchange/listingDetail?listingId=a0N300000016bL9EAI).

 

I added the Case lookup field to the Project object.  I then added the Project related list section to the Case page layout.  There is a "New Project" button on the related list.  When you click this, it auto populates the Case number on the Project record.  Similarly, when you add the Project related list to the Contact, you can create a "New Project" from there that auto populates the Contact field on the Project.

 

Now my question:

 

Has anyone written a trigger that would update the Contact field with the ContactId from the related Case on Insert?

 

Normally you could do this with a workflow, but you can't update a lookup field via a workflow field update action.

Message Edited by Redtag on 07-13-2008 05:00 AM

We need to create a calculated field where (custom_field_A ) - (custom_field_B) = (custom_field_C).  Further, custom_field_A is on a different tab than custom_field_B.  Can anyone out there supply me with some sample code and/or suggestions on how to go about accomplishing this?  Any help is much appreciated.

Thanks