Are there any plans to improve the self service capability in salesforce.com?

It's just plain awful - so bad in fact, that clearly salesforce.com don't even use it.

I may be missing something but:

• Why can't I write solutions in HTML with formatting?
• Why is the width of the page hard-coded to a maximum size (why not a percentage)?
• Why must I have the enormous salesforce.com logo at the bottom of every page - I mean, how much advertising does it need?

It feels like something that was thrown together, but should never have been released - I mean, these are REALLY basic problems and I've only just started researching its capability.

The reason I ask is because we want to add a self-service support management system to our site and ideally we'd be linked to our customer data.  At this moment in time, salesforce.com feels like a very poor solution and I'd like to think it was going to improve.

Cheers,

Steve