Let me give you some background to this first:

• I have 2 users out of 30 that have this problem.

• All machines are created identical from images.

• Only happens for a specific user of the machine.  Other users of the same machine do not exhibit the problem.
• Re-installed the previous version of the add-in three times.
• Re-installed the current version of the add-in three times.
• Completely deleted the User's Windows profile and created a new one and it still exhibits the problem. 

The problem:

1.  Outlook 2007 will crash during the user setup wizard at outlook launch at the "Email Options" section of the wizard (a few steps into the wizard)

2. If you bypass the wizard and setup manually outlook with crash while viewing the "Email" tab in salesforce options.

Hello,

I have installed the Outlook Plugin and worked with it for about two months.

Today - all of a sudden - it stopped working and all the buttons and menu extensions disappeared.

I tried everything (I think):

- de-install / install

- clean Registry

- reboot

- cleaning temp folder

Really nothing works. The plugin shows up when I go to "?" -> Datasecurity -> Add-Ins .

Any help is highly appreciated.

Thanks,

Karsten