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  • macedon2020
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Live Agent Chat Routing

Least Active Incoming chats are routed to the agent with the required skill who has the fewest active chats.

Example :
A has 3 chats and B has 2 chats , it will be routed to B

Most Available Incoming chats are routed to the agent with the required skill and the greatest difference between chat capacity and active chat sessions. For example, if Agents A and B each have a chat capacity of five, and Agent A has three active chat sessions while Agent B has only one, incoming chats will be routed to Agent B.

Example :
Capacity is 5 chats per Agent
A has 3 chats and B has 2 chats , it will be routed to B

Routing algo:
I could see any difference between two, I appreciate of you help me to find the difference
SOLVED
11 replies

create Task with Apex code // Attempt to de-reference a null object

Hi,

I want to create a Task after saving a customer Object.
In my Customer Object I give a User FIeld: Editor.
I try with this Code

Code:
task.WhatId = Object.id;
task.WhoId = Object.Editor__c;
task.Subject = 'Other';
task.priority= Object.Priority__c;
task.status = 'Not Started';
task.description = 'New  Work';
insert task;

 And I become this failure:

Attempt to de-reference a null object

Do you have an Idea to help me?

Thx

Magda




Message Edited by magda on 02-13-2008 12:32 AM
  • February 08, 2008
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