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hello,

My company has an asterisk PBX and use the SalesForce EE, but did not find plugins to integrate the PBX with the Salesforce CRM.

Realized that the Salesforce do provide a toolkit to develop this integration, but to be faster: someone has developed something to integrate Salesforce CTI with Asterisk?

I await suggestions.

marioluis_sc@hotmail.com
marioluiscitadin@gmail.com
http://twitter.com/marioluissc

marioluissc
January 18, 2010
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CTI Integration with TAPI Driver on NEC Aspire switch?

A customer is interested in CTI screen pop in Salesforce from thier NEC Aspire switch - that has a TAPI driver on it. Here is some info on the NEC Aspire product which talks about the TAPI capability: http://www.necunifiedsolutions.com/main/Solutions/ SolSolution.asp?solid=14

Couple of CTI integration vendors on Appexchange who have pre-existing generic TAPI connectors say that they can tweak it to work with the NEC TAPI driver.

- Does anyone have experience integrating the salesforce CTI toolkit with TAPI? Any known issues to lookout for with TAPI?

- Any specific experience with NEC Aspire?

- NEC Aspire also has another API interface that is mentioned in the above URL - Open Applications Interface (OAI). Does anyone have any experience with that?

Any guidance will be appreciated! Thanks!

sawan
April 17, 2010
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SOLVED

9 replies

Salesforce CTI x Asterisk Call Center

marioluissc
January 18, 2010
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3 replies

Nortel BCM 450 CTI Adapter

I was wondering, as it's not exactly clear from the AppEx directory, if there is a CTI adapter for; SF [PE] for Nortel BCM 450.

Please advise, if you have information concerning this.

Thx.

DavidS
September 01, 2009
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