I would like to change the Case status to "Solution provided" after sending it to the client through an email. I was thinking about adding a new button "Send solution" that opens the standard email page with the Solution template selected so the user only had to click "Send" button. This is no problem, but how can I capture that the user finally clicks the send button and not cancel the action? What I can't find is the way to redirect the user to my scontrol so I can put the right status, because, as far as I know, there is no trigger I can capture.

 

Yes, I know that I could show my own email page done with an scontrol, but I'm using Email2Case, and I think that a lot of tasks have to be done after sending the email: create the EmailMessage object, the task related to that EmailMessage,...

 

Any good idea will be welcome.