• dcg
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I created an Approval Process which works fine. Everytime the object is rejected - an email alert is sent to the submitter. The problem I am having is there a way to include the rejection comments in the email.

 

I did some digging into this and rejection comments/status are buried in an object called ProcessInstanceStep that I cannot access via an APEX trigger or workflow.

 

Any hints on how people worked around this issue?

 

Thanks

Chaitanya

I am not sure if answer to my question below is pretty simple and not getting in to my head...

Salesforce allows to use only one communication template for all steps in an approval process. Is there a way to use different templates for different stages.  Basically we wanted to send an email alert to user with whom action is pending next in case of rejection or approval in current level. Right now same email is sent for all events. Please let me know of there is any issue with out setup.

Thanks in anticipation,

  • October 07, 2008
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