I picked up the following Tip during a SFDC presentation and it works great on the Contact record. It creates a button on the Contact object, which when clicked, creates an activity in the Contact record and sets up a reminder task in 2 days.
I need to modify it to do the same on a Case object. Can anyone help me modify the code so that it does the same in a Case, i.e. creates an activity that a VM was left, and creating a reminder task when clicked?
Code is at the end of the next section.
Need: Track all activities to contacts within Salesforce and save time by having one click logging of left voicemails
Business Case: Sales reps can quickly log voicemail calls and receive a reminder task a few days later to follow up on the voicemail.
Business Value: Make more calls, improve productivity in high call volume type environments
Left Voicemail Custom button instructions
To set 1 custom buttons on the contact record – LVM
select Setup| Appsetup | Customize | Contacts | Custom Buttons and Links | select new custom button
Create a button label name (LVM) in the display type select the Detail page button option
select behavior type - Display in existing window without sidebar or header
select content source – URL
add the Code: (modify the code to fit your instance)