Is there a way to create a WFR to trigger an email alert to the Case owner that an email was added to their closed case? I can see how I can build the rule using
AND IsClosed , .........
but there does not appear to be a way to determine when an email was added. I thought about using a Power of One trick but I cannot do a roll-up summary on thte Emails related list on the case.
I am using a custom 'Send an Email' button on Lead page (for partner portal users) which will auto-populate the 'Additional To' and 'CC' fields.
the code i am using behind this button is:
This was working fine untill recently.
Since last couple of days when portal users are trying to use this button to send an email, the following error is popping up:
Page Not Found: /_ui/core/email/author/EmailAuthor
I tried to test if the standard 'Send an Email' button is working from the Activity History related list and the same error message pops up.
Any help is really appreciated.