Is it possible to edit a custom email template before I send it? For instance, I have a custom email template that uses HTML, when I close a case I want to use this template but I want to have the ability to edit the template prior to sending it to the salesforce contact. I can't see any option to do this - is there a setting I'm missing?

Hello,

Is there a way to set a default value for the BCC field, beyond your own email address? 

For example, we have a team alias (my.team@mycompany.com) we would like to always have the team alias in the BCC field by default.

AT