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Hi,

 

I want to notify the case owner whenever a new case comment is being added to the case through a Site that has login enabled for customer portal users. Salesforce has a Support Setting for this particular feature which seems to work when we create case comments normally but not through apex code.

 

Can anyone tell me why this isn't working?

Hi,

 

I want to notify the case owner whenever a new case comment is being added to the case through a Site that has login enabled for customer portal users. Salesforce has a Support Setting for this particular feature which seems to work when we create case comments normally but not through apex code.

 

Can anyone tell me why this isn't working?