Hi All,

 

I want to enforce service levels on cases

I went through the Entitlement Management Implementation Guide but I am not getting the flow of all objects

 

from creating Milestone -> setting up entitlement process ->adding milestone to entitlement process -> Adding milestone actions to the entitlement process -> Adding the entitlement process to entitlements

 

I tried this on my sandbox but I am not getting how it is actually working ...??

How it checks for whether SLA is getting violated or not..how this process works..??

Can somebody explain this process..??

Or is there any workbook for this from where I can get how this process is working...??

 

Thanks in advance

 

Manish

How can creat Automail Birthday Wishes in salesforce.plz reply datails.
I have 10 Accounts I want to sent automail birth day wishes.

Hi guys,

I have created a round robin lead assignment in salesforce using auto  number and then a formula on it to divide the auto number with number of users. But it is not evenly disctributing among the sales people as exoected. I want the round robin to work only on a subset of leads but not all. Is there any way to achieve this?

 

Greetings! I have some corde that fails to reach the apex method within a JS method. 

save.setParams({
            "appId":helper.getUrlParam(component, "applicationId"),
            "sObjects":JSON.stringify(sObjects)
        });
        save.setCallback(this, function(response){
            if(component.isValid() && response.getState()=="SUCCESS"&&response.getReturnValue()!=null){
                console.log(response.getReturnValue()); 
            }else{
                console.log("response is: "+response.getReturnValue()); 
                console.log("Failed to save"); 
            }
        });
        $A.enqueueAction(save);

I can confirm that applicationId has an ID (console.log)
I can confirm that sObjects contains the data necessary (console.log)

My Apex controller is: 

public static APXCrudResponse save(Id appId, List<SObject> sObjects) {
		System.debug('---> arbitraryPrintStatement');
                return null; 
	}

For whatever reason, my Apex debug log shows no debug statements unless I remove the arguments of the front-end Javascript call. It is, however, receiving a null input. 

How am I not possibly reaching the inside of the Apex controller?