Hi All,

I have an approval process that based on a picklist field value decides which Queue should be the next approver. Now the client has the requriement that the Queue Members should have the ability to change the Approver Queue if they feel that the other queue should actually be the approver. How can this be done? Has anybody done anything of this kind before?

The only soln I can think of is to recall the record from Approval process and resend to the appropriate queue when the picklist value is updated. However the approval history will record this. Is it possible to dynamically change the approver once the record is in the approval process?