Hi,
Can someone help me out to figure out how to integrate Salesforce with Microsoft Lync? I found that it is possible to do this by Microsoft Lync CTI Adapter but can someone give more information on how it can be done? My focus mainly is for the inbound calls.

Regards,
Prasanna
 

Hi,

I need to integrate microsoft lync with salesforce using CTI so that user can make call to their contacts from the salesforce system.
I downloaded the CTI components available. Everything is showing perfectly. I can make test calls. Now I need to integrate the system with microsoft lync so that whenever call will be made from salesforce system then it will call through lync.
Are there any open APIs (free) for lync available? is there any alternate solution?