We have one user get one error when open Remedyforce ,When she attempt to open Remedyforce it is timing and giving her an error message. hse have to close the browser and go back in a couple of times before it works


 
When she attempting to log into RF this morning,  received the below error  through IE,  

She had to reattempted and was able to log in. 

We have one user can't login from the SSO link , could you please help for troubleshooting ? the screenshot is as below :

We have got one notification Salesforce Disabling TLS 1.0 Encryption in Sandboxes on June 25, 2016 (See attached file ), We have one application call the restful webservice in our sandbox(ORG ID : 00Dg0000006Txzb ,I have grant saleforce support the access ) , but when we call the restful webservice  get one error : call to token URL https://cs17.salesforce.com/services/oauth2/token failed with status 400, response   ,    Stronger security is required  


but we can  open the test link successfully .

and the TLS setting is correct .  and we can login to the sandbox via IE and chrome successfully . want to know how to fix this issue, thank you very much! 

We got one notification that Salesforce is disabling TLS 1.0 for all sandbox instances on June 25, 2016 at 9:30 AM PDT (16:30 UTC).
I checked this article : https://help.salesforce.com/apex/HTViewSolution?urlname=Salesforce-disabling-TLS-1-0&language=en_US&

and I tried to open the test link (https://tls1test.salesforce.com/) , and get "Could not connect to server" error , attached is my screenshot , what should we do before the upgrade to ensure there is no issue after the upgrade? my screenshot is as below ,  thank you very mcuh!

we created one workflow to send email to the requestor and assigned staffs when one note is added into one task according this article : https://communities.bmc.com/docs/DOC-26319 . 
Attached are the screenshot for this workflow . 
we find if the staff add one note in to one task , the user who created this task can't get the notification emial .it only send email to the assigned staff and the user who added the note , want to know is it possible to update the workflow to send the notification email to the ticket creator if the staff added one note into one task . 

We got one notification that Salesforce Client Certificate will be  Impacted by Upcoming Microsoft Windows Update in this link :https://help.salesforce.com/apex/HTViewSolution?urlname=Salesforce-Client-Certificate-Impacted-by-Upcoming-Microsoft-Windows-Update&language=en_US&?d=701300000021Jky&eid=ss-tc 

And have some questions

questions  for the impact :
1. 
Delegated authentication – how to know if we are using this feature ? from which page we can check if we are using this feature ?

2. SAML with default certificate – How to know if we are using this feature ? from which page we can check if we are using this feature ?
 We implemented SSO in Remedyforce ,  so if we don't updated the certificate , the users will noe be able to login to Remedyforce via SSO link ,right? 
3. 
Workflow outbound messages  - how to know if we are using this feature ? so if we don't update , all the notification emials  sent  by the workflow rule , email alert will not be able to send to the  users , right?
4.
AJAX proxy - how to know if we are using this feature ?   this is called by some applicaitons created on our side ,right? 
5.PageReference.getContent() and PageReference.getContentAsPDF() - how to know if we are using this feature ?   this is called by some applicaitons created on our side ,right? 

Questions for the Action :

1.we already have one Salesforce self-signed client certificate which is created at 2/2/2015 and used in our SSO link  , not sure if we need created another one and set it as the API Client Certificate in the API Client Certificate section in the Certificate and Key Management page  ?
2. In the Single Sign-On Settings page , We can't find the Enable Multiple Configs button , and in the  SAML Single Sign-On Settings  , we used the self-signed client certificate we created above as the Assertion Decryption Certificate, not sure if we need to change it ? 
 

We want to call the Rest API , and I find i should create a new remote access application before i call the rest API in this article : https://developer.salesforce.com/page/Getting_Started_with_the_Force.com_REST_API#Setup

But when i navigate to Setup ? Develop ? Remote Access, it remind me Remote Access Objects have been moved to Applications ,
And it redirects to the application page , want to know how to create remote access if we want to call the rest API now ? thank you very much!

We have got one notification Salesforce Disabling TLS 1.0 Encryption in Sandboxes on June 25, 2016 (See attached file ), We have one application call the restful webservice in our sandbox(ORG ID : 00Dg0000006Txzb ,I have grant saleforce support the access ) , but when we call the restful webservice  get one error : call to token URL https://cs17.salesforce.com/services/oauth2/token failed with status 400, response   ,    Stronger security is required  


but we can  open the test link successfully .

and the TLS setting is correct .  and we can login to the sandbox via IE and chrome successfully . want to know how to fix this issue, thank you very much! 

We got one notification that Salesforce Client Certificate will be  Impacted by Upcoming Microsoft Windows Update in this link :https://help.salesforce.com/apex/HTViewSolution?urlname=Salesforce-Client-Certificate-Impacted-by-Upcoming-Microsoft-Windows-Update&language=en_US&?d=701300000021Jky&eid=ss-tc 

And have some questions

questions  for the impact :
1. 
Delegated authentication – how to know if we are using this feature ? from which page we can check if we are using this feature ?

2. SAML with default certificate – How to know if we are using this feature ? from which page we can check if we are using this feature ?
 We implemented SSO in Remedyforce ,  so if we don't updated the certificate , the users will noe be able to login to Remedyforce via SSO link ,right? 
3. 
Workflow outbound messages  - how to know if we are using this feature ? so if we don't update , all the notification emials  sent  by the workflow rule , email alert will not be able to send to the  users , right?
4.
AJAX proxy - how to know if we are using this feature ?   this is called by some applicaitons created on our side ,right? 
5.PageReference.getContent() and PageReference.getContentAsPDF() - how to know if we are using this feature ?   this is called by some applicaitons created on our side ,right? 

Questions for the Action :

1.we already have one Salesforce self-signed client certificate which is created at 2/2/2015 and used in our SSO link  , not sure if we need created another one and set it as the API Client Certificate in the API Client Certificate section in the Certificate and Key Management page  ?
2. In the Single Sign-On Settings page , We can't find the Enable Multiple Configs button , and in the  SAML Single Sign-On Settings  , we used the self-signed client certificate we created above as the Assertion Decryption Certificate, not sure if we need to change it ?