Hi all,

I'm trying to use this feature when you send an email from the regular Case detail page.

I mean, I've followed instructions as described here
https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_email_template_selector.htm

This is, implement apex class based on the interface, configure it in case support settings
Only difference is that we're not using the Case Feed feature, but regular Case views.

I can send email from vanilla related lists (emails and activity history) but neither of them seem to use this apex class to load a template.

So this leads me to wonder whether this feature is restricted to the case feed view or the service cloud license somehow?

Kind regards,

Aitor.

I'm pretty sure I have created a hybrid mobile app - but I still get this message 'Challenge Not yet complete... here's what's wrong: You haven't run and logged in from the 'TrailheadHybridTest' app.' I created a new Dev org and logged in to the app OK but Trailhead won't let me pass this challenge.