Hey folks, 
We have a client that is trying to install our managed package. As part of this process, the setup steps involve the creation of a Connected App along with the requirement to edit the OAuth policy options. They can create the Connected App, but then client says they only have the single option of "Immediately expire refresh token" in the Refresh Token Policy. The other options for "Refresh token is valid until revoked" is not available (screenshot below shows what we typically see during other installations)





They also cannot see the Consumer Key and Consumer Secret. The OAuth API section of the screen is blank in their case. 


Why are these settings not showing up on their screen? They are logged in with admin role during this install process.