Does salefsorce dataloader support bulk api 2.0?

I am not getting milestone tracker at case level in service console.

I have valid criteria for Milestones in active Entitlement process( Case Status equals New), Gave permission to Entitlement object at profile level,
gave field level security "Visible" to Entitlement Name field and also added it to case feed page layout. Gone each and every documentation and repeated whole steps, but not able to success in this. Any help on this would be really helpful. Thanks in advance.