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  • Yi Fang
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2 replies

Issue for knowledge articles transfer

Hi all,
I have a quick question about the knowledge articles. What is the best approach to migrate articles in different environment?
The reason I asked is I used to use Heroku tool to export, but for the rich text field, the html part will have some weird characters after import. E.g. Â to replace &nbsp. I think that due to the encoding difference between ISO-8859-1 and UTF-8.
One solution is to use SF function 'Export Article for Translation', as when we export, we can select the encoding format, and the head <head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/></head> will be added automatically which didn't when use Heroku. But in that case, we need to open the translation support in client's environment, and then we need to estimate the influence to other part.
I am wondering if we have any other way to do the migration, more general, robust and suitable for mass transfer?
Many thanks in advance