• Evan Arbeitman
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Hello! Hoping someone can help - we recently migrated from Case Comments to Case Feed Layouts within our community. 
  • When the "Case Status" field is in "Awaiting Customer Feedback" - we previously had workflow rules to kick the Case Status back to "Working" when a customer posted a comment
  • With Case Feed Layout - we were able to use Flow and Process Builder to replicate this action for a New Case Feed Item
  • With Case Feed Layout - we are struggling to replicate this functionality for a new Case Post Comment (customer posts a Feed Item Comment rather than a new feed Item)
What would be the best way to accomplish this? Not an Apex Developer by trade, but hoping this can be done with a relatively simple trigger - any feedback would be appreciated!
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