Account Record - XXX (Name)
Clone Record - YYY (Name)
Under History - There are two entries
Its renaming name on Original Account record under History.
I'm trying to implement the <support:clickToDial> component on a visualforce page, and it won't connect to the CTI adapter (Shoretel). It just has a greyed out phone icon and when you hover over it it says "Click to Dial Disabled". We know that the CTI adapter is set up correctly because we can click on normal phone fields within salesforce.