• Dipak Sonawane 24
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Clone Button - We calling below Javascript
{!requireScript("/soap/ajax/34.0/connection.js")}
{!requireScript("/support/console/34.0/integration.js")}
if(sforce.console.isInConsole())
{
sforce.console.openPrimaryTab(null,'/{!Account.Id}/e?clone=1',true);
}
else
{
window.open('/{!Account.Id}/e?clone=1' ,'_parent');
}

Account Record - XXX (Name)
Clone Record - YYY (Name)

Under History - There are two entries
                       YYY
                       YYY
Its renaming name on Original Account record under History.
How we can control History records from javascript or why its overriding name from previous record.

I'm trying to implement the <support:clickToDial> component on a visualforce page, and it won't connect to the CTI adapter (Shoretel). It just has a greyed out phone icon and when you hover over it it says "Click to Dial Disabled". We know that the CTI adapter is set up correctly because we can click on normal phone fields within salesforce.