• Nate Hughes
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  • Member since 2016
  • Senior Manager
  • West Monroe Partners

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Hi Guys

I'm trying to set the default value for the Case Origin field on the Case object but when creating a case the default value is not set even the though there's a value marked as "Default" which is "Phone" . How can resolve this?

Is it standard functionality that prevents the Case Origin field to have a default value?