Hi All,

Our communities user are looking to have a functionality to send email, however since we are using partner central we found out that the "Send Email" button is not available (https://success.salesforce.com/issues_view?id=a1p3A0000001CxRQAU&title=send-email-button-missing-from-activities-related-list-in-templated-communities).
We are exploring on how to this using lightning components but seems we cannot get it to work.
We are hoping to find any other possibility to enable our communities user to send email, perhaps if anybody here has an example on how this can be done?

Thank you

Hi All,

We received the following error in the email to case UNABLE_TO_LOCK_ROW : unable to obtain exclusive access to this record or 1 records: 003XXXXXXXXXXXXX
This only happened some of the time (not always) and particularly when there is an email sent to both of our email-to-case address.
After tracing it seems like the record failed to be locked is Contact record, however, we don't have any logic that requires to update a contact in Email-to-case process.
Appreciate any help / input, since we cannot log this case to SF support.

Hi All,

Currently i am trying to install the Open CTI from Avaya.
The installation was successful, however when we run it the above error is shown. Error message: The CTI stylesheet (Version: 3.0) you are using is incompatible with call center (Version: 1.0).
Could it be because of invalid version / xml file that we are using ?
In the documentation it's stated that we need to use the AvayaCTIAdapter.xml to define the call center.
We have some suspicion that we might used the wrong xml file.
Anybody has the correct / valid AvayaCTIAdapter.xml file ? Anybody here knows the real cause ?
Since this issue very urgent, any help will very much appreciated.
Thank you.

Hi All,

We received the following error in the email to case UNABLE_TO_LOCK_ROW : unable to obtain exclusive access to this record or 1 records: 003XXXXXXXXXXXXX
This only happened some of the time (not always) and particularly when there is an email sent to both of our email-to-case address.
After tracing it seems like the record failed to be locked is Contact record, however, we don't have any logic that requires to update a contact in Email-to-case process.
Appreciate any help / input, since we cannot log this case to SF support.

Hi All,

Currently i am trying to install the Open CTI from Avaya.
The installation was successful, however when we run it the above error is shown. Error message: The CTI stylesheet (Version: 3.0) you are using is incompatible with call center (Version: 1.0).
Could it be because of invalid version / xml file that we are using ?
In the documentation it's stated that we need to use the AvayaCTIAdapter.xml to define the call center.
We have some suspicion that we might used the wrong xml file.
Anybody has the correct / valid AvayaCTIAdapter.xml file ? Anybody here knows the real cause ?
Since this issue very urgent, any help will very much appreciated.
Thank you.