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Salesforce Lightning / Switchvox 6.3.4.1 CTI Integration

I have setup a CTI integration with Switchvox. I am not getting any kind of SoftPhone showing up in my Salesforce console.

I have a new instance of Salesforce. My email address is wmachugh@i.farm.
I have a switchvox pbx running the latest version of Switchvox which is version 6.3.4.1. The hostname is pbx.i.farm.
I followed the directions on the following link that is listed as the current plugin specification for the Switchvox interface.
http://kb.digium.com/articles/FAQ/How-do-i-set-up-the-Switchvox-Salesforce-Plugin?retURL=%2Fapex%2FknowledgeProduct&popup=false
I have created a support ticket with Digium. The support ticket is #00612590. They reviewed my setup and said my configuration is correct. They have escalated it to their engineers. My system number is NXT600. You may call them at (256) 428-6161
I have created a trouble ticket at Salesforce. The ticket number is 15661037. They say my only interface to technical support is through the developer forum.
I have tried switching from Lightning to Classic user interfaces. On the Classic interfaces a small window where the SoftPhone plugin should go shows up, but it's blank. After some time it displays a message 502. When I switch back to Lightning interface, there is no change to the user interface.

Here is the text of the JSON that I imported into Call Centers section of the platform setup.

<?xml version="1.0" encoding="UTF-8"?>
<callCenter>
<section sortOrder="0" name="reqGeneralInfo" label="General Information">
<item sortOrder="0" name="reqInternalName" label="InternalName">SwitchvoxCTI</item>
<item sortOrder="1" name="reqDisplayName" label="Display Name">SwitchvoxCTI</item>
<item sortOrder="2" name="reqAdapterUrl" label="CTI Adapter URL">https://pbx.i.farm/realtime/salesforce/</item>
<item sortOrder="3" name="reqUseApi" label="Use CTI API">true</item>
<item sortOrder="4" name="reqSoftphoneHeight" label="Softphone Height">480</item>
<item sortOrder="5" name="reqSoftphoneWidth" label="Softphone Width">300</item>
</section>
<section sortOrder="1" name="reqDialingOptions" label="Dialing Options">
<item sortOrder="0" name="reqOutsidePrefix" label="Outside Prefix">9</item>
<item sortOrder="1" name="reqLongDistPrefix" label="Long Distance Prefix">1</item>
<item sortOrder="2" name="reqInternationalPrefix" label="International Prefix">01</item>
</section>
</callCenter>

I can be reached at +1 (206) 402-0911 for diagnosing this issue.

Will Machugh
February 03, 2017
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0

4 replies

Salesforce Lightning / Switchvox 6.3.4.1 CTI Integration

I have setup a CTI integration with Switchvox. I am not getting any kind of SoftPhone showing up in my Salesforce console.

I have a new instance of Salesforce. My email address is wmachugh@i.farm.
I have a switchvox pbx running the latest version of Switchvox which is version 6.3.4.1. The hostname is pbx.i.farm.
I followed the directions on the following link that is listed as the current plugin specification for the Switchvox interface.
http://kb.digium.com/articles/FAQ/How-do-i-set-up-the-Switchvox-Salesforce-Plugin?retURL=%2Fapex%2FknowledgeProduct&popup=false
I have created a support ticket with Digium. The support ticket is #00612590. They reviewed my setup and said my configuration is correct. They have escalated it to their engineers. My system number is NXT600. You may call them at (256) 428-6161
I have created a trouble ticket at Salesforce. The ticket number is 15661037. They say my only interface to technical support is through the developer forum.
I have tried switching from Lightning to Classic user interfaces. On the Classic interfaces a small window where the SoftPhone plugin should go shows up, but it's blank. After some time it displays a message 502. When I switch back to Lightning interface, there is no change to the user interface.

Will Machugh
February 03, 2017
Like
0