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  • Wayne Feick
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Feedback on https://trailhead.salesforce.com/modules/service_omnichannel/units/service_omnichannel_setup

While working my way through Start Routing With Omni-Channel, towards the end I got confused. It reads:
 
3. Go to the Cases console tab and select All Open Cases from the dropdown.
4. Select the checkbox next to case you created and click Change Owner.

This held me up for a bit, because there was no checkbox visible. After re-reading a bunch of times, I was able to find someone local who was able to figure out that I was in the chat view for this page, rather than the list view.
User-added image
I had to switch to the list view before the instructions made sense. It may help others if you added something to make that clear.