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5 replies

Assign the Case to the user (which is dynamic) mentioned in one of the fields on Case

According to salesforce's standard functionality,while creating Case, Case gets assigned by Case Assignments Rules. If Case Assignment Rule fails, Case gets assigned to default Case Owner. I either do not want this. I want to assign the Case to the user mentioned in one of the fields on Case, which is dynamic. I have already tried with process builder and before insert trigger, but in both cases, Case gets assigned to default owner. Can someone suggest me any solution?
5 replies

Assign the Case to the user (which is dynamic) mentioned in one of the fields on Case

According to salesforce's standard functionality,while creating Case, Case gets assigned by Case Assignments Rules. If Case Assignment Rule fails, Case gets assigned to default Case Owner. I either do not want this. I want to assign the Case to the user mentioned in one of the fields on Case, which is dynamic. I have already tried with process builder and before insert trigger, but in both cases, Case gets assigned to default owner. Can someone suggest me any solution?