• Riley Swartz
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Hello, I am having trouble with Process Builder being able to recognize null fileds. What I'm trying to do is have an email alert sent 14 days after the Invoice is received, if a PO number has not yet been assigned (no value in the PO Number field) - see pic below
User-added image
I have set the following conditions:
  • PO Number ISNULL Boolean True
  • Invoice Received equals yes
User-added image
However, when testing this process in Dev, it still sends email alerts even when I have assigned a PO Number to the issue. I only want it to do this is there is no PO Number. I have also tried a couple other conditions to recognize this, none of which I could get to work:
  • Is null > Boolean > false
  • Equals > GlobalConstant >$GlobalConstant.Null
  • Custom formula > PO Number__c = null
Additionally, when I do get an email alert, it sends two identical emails.

Any help would be greatly appreciated!