• Heena Patel
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We would like to enable the Community 360 feature in our org.                  However our community is set up on Salesforce Classic but our Service Cloud is on Salesforce Lightning. With this configuration would it be possible to enable the Community 360 feature in our Salesforce Community? Thank you
Is anyone aware of a SF Lightning Service Cloud app that can be used by an end user to add case comments to their case? Thanks in advance
Do Einstein Chatbots have the following features:
Admin Panel for Intent
Learning ability to show a % confidence of an answer provided
Diagnostic or troubleshooting tools
Screensharing or recording
Non-tecnical Admin UI
Highlights missing intents
Can the bot be placed anywhere or is there a placement restriction
User Friendly Admin Panel for Intents or AI Learning

Thank you
Does anyone know the API name of the Open checkbox field on the cases with open escalations report in Lightning? Thanks
In the body field of case comment - Service Console SF Lightning, is it possible to increase the default height without  manually extending the text box? Thanks
Hi, does anyone know how to leverage Salesforce Lightning Dashboards to creta an authenticated external url to project onto a TV? Thank you
Is it possible to set up an Einstein bot as an internal chatbot for internal use amongst support agents to help them with troubleshooting a customer issue? If so would this require the set up of an internal community for the bot? Any help on this would be appreciated. Thanks
Is there an alternative in lightning for the solutions related list that used to be available in classic?
Thanks
Can an object be created to link a case to other related cases based on a custom field, "Problem" which would be the common factor between the cases. Then any related case with the same problem could be displayed in the related cases. The idea is to group cases together based on a common problem faced by multiple customers.
In Salesforce classic - based on values specified in the case status - if I have multiple values that may begin with a specific letter, I can type the letter and be take to the value in the picklist. In the Service Console in Salesforce Lightning - the behaviour is not the same. When you type a letter it does not take you to the value.
In the service console in Salesforce Lightning, we have a page with a three column layout that has the case comments on  the right most column. It seems that the case comments are truncated as this is the way Salesforce has designed this. Would anyone be able to suggest a way to customize this last column so that the case comments are not truncated? Thanks
Is it possible to clone the "DETAILS" tab at the Case Object component to create a "SUMMARY" tab which could contain some information from the details tab along with some new fields?
We would like to enable the Community 360 feature in our org.                  However our community is set up on Salesforce Classic but our Service Cloud is on Salesforce Lightning. With this configuration would it be possible to enable the Community 360 feature in our Salesforce Community? Thank you
Is anyone aware of a SF Lightning Service Cloud app that can be used by an end user to add case comments to their case? Thanks in advance
In the body field of case comment - Service Console SF Lightning, is it possible to increase the default height without  manually extending the text box? Thanks
Hi, does anyone know how to leverage Salesforce Lightning Dashboards to creta an authenticated external url to project onto a TV? Thank you
Is it possible to set up an Einstein bot as an internal chatbot for internal use amongst support agents to help them with troubleshooting a customer issue? If so would this require the set up of an internal community for the bot? Any help on this would be appreciated. Thanks
Can an object be created to link a case to other related cases based on a custom field, "Problem" which would be the common factor between the cases. Then any related case with the same problem could be displayed in the related cases. The idea is to group cases together based on a common problem faced by multiple customers.
In Salesforce classic - based on values specified in the case status - if I have multiple values that may begin with a specific letter, I can type the letter and be take to the value in the picklist. In the Service Console in Salesforce Lightning - the behaviour is not the same. When you type a letter it does not take you to the value.
In the service console in Salesforce Lightning, we have a page with a three column layout that has the case comments on  the right most column. It seems that the case comments are truncated as this is the way Salesforce has designed this. Would anyone be able to suggest a way to customize this last column so that the case comments are not truncated? Thanks