Hello everyone,

Currently, we use an app in Salesforce called CTI Connect to log calls (as Tasks) immediately after they occur. We are able to log these calls in addition to other information such as the duration of the call. We are now wondering - is this kind of data collection possible with Amazon Connect as well? At the moment, we have configured Amazon Connect in a dev environment and are able to make calls. If this kind of call logging is possible, what would the general path for implementation be?

Thank you for your advice!